Toll Free: 800.388.2581 x225
Web Site: www.mss21.com
Email: mss21sales@sysimp.com
In the past few years world and national events have dramatically changed the way business is conducted in this industry. Fueled by the demand for interoperability and diversity, large projects are replacing traditional two-way sales and service as the mainstay of the business. But in this new era, equipment margins are low and competition is fierce, so in order to remain profitable companies need effective business tools to help them analyze trends, streamline their business processes, and improve employee productivity.
MSS21 contains all the management, operational, and analysis tools you need to ensure profitability and succeed in today’s business environment. As an industry specific software company, you can count on Systems Implementation to know the challenges your business is facing, and depend on us to use our experience and expertise to continually add value to your business as your requirements change. Additional inspiration for product enhancements comes from our customers through User Group meetings and round table discussions, and as you can imagine, many of our most valuable business management features are a direct result of their input.
By helping MSS’s and Dealers throughout the country improve productivity and profitability, and consistently providing outstanding customer service and support, Systems Implementation has become the most trusted name in Sales & Service software.
MSS21 Value Proposition:
- No per user charges
- No software licensing fees
- No charge for version upgrades
- Software enhancements included with maintenance
- Source code provided at no additional charge
- Toll-free telephone support
MSS21 Core Components:
- Business Management
- Sales Management & Analysis
- Service Management & Productivity Analysis
- Inventory & Purchasing
- Contracts & Recurring Billing
- Financial Management
MSS21 Optional Modules:
- Customer Relationship Management
- Project Management
- IMPACT21 Interface
MSS21e
Our newest product, MSS21e, enables companies to be even more mobile, responsive, and available to address customer needs on demand. MSS21e opens your doors for business; anytime, anywhere, by providing browser based access to all MSS21 information. So whether you’ve got multiple locations, employees on the road, or executives out of the office, conducting business is as easy as opening your internet browser!
- Easy user navigation
- Simple menu structure
- “Point & Click”
- Drop-down menus
- Pop-up windows
- MSS21 use across multiple platforms
- Reduced training time and user skills required
- Reduced communication costs for multiple shops and remote users
- Reduced hardware and maintenance costs
- Reduced technical support required
- Reduced security issues
Sales Management
Sales Managers are facing some really tough challenges these days. The business is changing…again. With the steady decline of traditional sales, fierce competition, and low equipment profit margins, success in today’s environment requires employing every tool available to close the deal.
MSS21 provides all the essential tracking, operational, management, and sales analysis tools necessary to drive more revenue and increase bottom line profitability with new and existing customers.
TRACK PROSPECTS
- Schedule outbound calls
- Track correspondence
- Document comments
CREATE QUOTES
- Reflect current pricing
- Look up prices on-line
- Ensure profitability
- Email, fax, or print quotes
- Set up expiration alerts
- Change quote to order with one keystroke
PROCESS ORDERS
- Check current order profit
- Re-price if quote expired
- Verify customer credit
- Take deposits
- Interface with IMPACT21 (w/optional module)
- Copy orders / credits
- Send internal messages
- Process commissions (including splits)
- Email, fax, print or reprint invoices
- Select serial numbers
- Initiate programming
- Interface to Service Mgmt.
- Link backorders to PO’s
ANALYZE SALES
- Check sales history
- Analyze profit by shop, customer, and item
- Follow customer trends
- Create fax / mail campaigns
Service Management
Service is at the heart of most companies in this business. After all, techs fixing equipment is how nearly every organization in this industry began. But as equipment lifecycles become shorter, and more and more repairs require outsourcing to the depot, managing the service side of the business and keeping it profitable is harder than ever.
MSS21 eases the burden on service managers by providing all the tools required for effective serial number and equipment tracking, operational management, and technician analysis. The result is increased control, improved employee productivity, and higher service profitability.
CREATE JOB TICKETS
- Scan bar codes
- Track serial numbers
- Track equipment warranties
- Track contract maintenance
- Recognize service repeats
- View equipment history
- Verify credit status
- Estimate jobs before repair
- Create “just parts” sales
- Identify strayed equipment
- Document accessories
- Initiate job tickets in Sales Orders
PERFORM SERVICE
- Monitor job status
- View contract details
- Capture all parts used
- Reflect inventory deductions immediately
- Link backorders to PO’s
- Enter labor for one or multiple techs on a job
- Email, fax, or print job tickets
MANAGE SERVICE
- Analyze service history
- Track tech productivity
- Identify potential issues with job ticket statuses
- Track warranty & maintenance expirations
UPDATE CONTRACTS
- Add equipment instantly
- Reflect service performed
- Update contract profitability
For more information about MSS21, call 800.388.2581, email us at mss21sales@sysimp.com, or visit our website at www.mss21.com.
|
